Project Methodologies

Instructional Systems Design

Sealund's stringent ISD ensures the analysis, design, development, evaluation, production and implementation of successful training solutions.

This proven six-step methodology ensures that you will receive Instructionally-sound Serious Games incorporating a Creative, Technical and Instructional Design approach, which integrates instructional content into the game design. Sealund¹s Instructional Design approach is characterized by the ability to respond to identified training needs. Sound ISD insures that training programs and materials are continually developed in an effective and efficient manner to match each level of need.

The work performed by your Instructional Design team in designing the objectives and test items will support our ability to ensure the each agent is skilled and ready to be placed on the phones in our Call Centers. We appreciated the strong focus on customer service which was woven throughout the training curriculum.

    Paul Hineman

    Director of Operations

    Customer Service

    WellCare Health Plans, Inc